You are here: Home » Case studies » Hotel Chocolat

Hotel Chocolat case study


"Loveshaw left their Little David LD4 Random Case Sealer on site for a trial. We bought one three hours later!"

Hotel Chocolat, a multi-channel retailer of delivered and hand-presented chocolate gifts based in Royston, were looking at ways of improving efficiency and productivity as the popularity of their products increased.

LD4 case sealer
LD4 case sealer

Hotel Chocolat presented Loveshaw with the challenge of delivering greater productivity on a budget, while remaining flexible enough to respond to the different demands of their range of customers (including being able to handle a range of cartons and boxes which were used in a random way).

Loveshaw’s area sales manager provided Hotel Chocolat with a free on-site consultation. He immediately saw a need for a semi-automatic random case sealer with castors and recommended the Little David LD4. The LD4 automatically adjusts for height and width of box and has a pack table at the front of the machine allowing the packer to work ‘on station’ and then present the carton to the case sealer for sealing. Fitting the case sealer with castors meant it could be moved easily to where it was needed.

Hotel Chocolat have been really pleased with the benefits that have come from working with Loveshaw including:

  • A full interactive demonstration of the machine before making their commitment
  • Training of the Hotel Chocolat operators
  • A realisation of the expected ROI.

Kevin Green, General Manager for Loveshaw Europe, says,

"We were delighted to work with this award-winning company. It was particularly gratifying to see a return on the investment we make in training our sales staff in terms of our customer’s positive pre-sale experience. Loveshaw has the infrastructure and end-of-line packaging machinery range that can help Hotel Chocolat realise its growth plans."

Back to case studies home