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Orion Pallet Wrappers, Service

Orion pallet wrapper servicingBackground

Orion Packaging Systems (UK) Ltd ceased to trade at the tail end of 2007. This resulted in a large number of Orion customers unable to get their previously supplied Orion Packaging Systems (UK) Ltd Pallet Wrappers serviced or repaired. Potentially quite a risk when considering the importance that pallet wrapping has for security in transit, especially in a large volume distribution business. Not to mention the backlog created when a pallet wrapper is not working and pallets have to be potentially wrapped by hand.

Experience Counts

Packaging machine manufacturer, ITW have been manufacturing and delivering pallet wrapping systems for over 30 yrs. Loveshaw part of ITW since 1995, covering the whole of the UK, use our own in-house engineers for service and call-outs. We have been offering service work for Orion Packaging Systems (UK) Ltd supplied Pallet Wrappers since the start of 2008. Driving this in-house knowledge & experience is Oliver Williams. He has over 10 yrs of working with Orion Pallet Wrappers. He worked with Orion Packaging Systems (UK) Ltd as a service engineer, service manager, and as their manufacturing manager. He has designed, serviced, manufactured and installed the entire Orion wrapper range, and all types of Orion wrapping systems. No one knows more about Orion pallet wrappers than Oliver.

What do Loveshaw Offer?

We provide ex Orion Packaging Systems (UK) Ltd customers the opportunity to continue to have their Orion Wrappers serviced. We provide a full break-down, call out and planned maintenance program. Unlike a number of our competitors, we offer genuine replacement parts from the original manufacturers. A full range of spares and consumable items is available.

Service Contracts

Service is essential to maintain wrapping machinery in peak condition. We all know that our cars need to be serviced to make sure that they continue to run effectively and (given fuel prices) efficiently. Orion packaging machinery supplied by Orion Packaging Systems (UK) Ltd, is no different. It should be serviced on a regular basis.

We offer annual service contracts based on a recommended visit schedule that is decided in consultation with the end-user. The number of visits depends on the age, type and frequency of use of the Orion pallet wrapping equipment. A 24/7 operation will require a greater degree of maintenance than a 5 day, 7 hr shift operation.

Call-Outs

Brake-downs are unfortunately, no matter how reliable the machine, inevitable. We also offer a full break-down & call out service for Orion Packaging Systems (UK) supplied packaging machinery.

Sample Statistics over a typical 3 month period

  • Over 150 service visits carried out
  • 97% of services completed at first visit (balance awaiting spares for older machines)
  • Over 100 call-outs attended & 98 machines repaired at first visit

What Our Customers Say

Netto
"… we have multiple machines. It is very important that they continue to run properly. With Oliver on board, we trust Loveshaw to make sure that is the case ..."

Potters Logistics
"…excellent service, quick to react and deliver, very impressive …"

Robert McBride
"… could not expect more, when we heard about Orion ceasing trade, it gave us quite a headache. It is essential that the automatic line we have is up & running and looked after properly. Oliver makes sure it is. We are well pleased …"

Capper & Co
 "...marvellous work, are we glad Loveshaw took on Oliver …"

Acheson & Acheson 
"… our Orion pallet wrappers are the best they have ever worked …."

Scats
" …brilliant standard of work …"